Terms and Conditions

General:

  • All flowers are subject to availability. In the event of any difficulties with supply, we reserve the right to substitute a flower of equivalent value and quality without notice.
  • All products on this website are available to the postcodes SS0-SS9 or for collection from SS9.
  • Some flowers may be harmful or poisonous to pets. If you require further information before submitting an order then please get in touch.
  • We cannot accept orders from customers under the age of 18 years.
  • Before placing your order, please ensure you have included the full name and address details of the intended recipient as well as a contact number for yourself.  We cannot accept responsibility for items not delivered due to incomplete information provided.
  • Prices included VAT at 20%

Delivery:

  • Our delivery service currently only covers SS0 – SS9 postcodes.
  • We do not offer specific delivery timeslots.
  • In case of delivery to certain locations where a third party is involved, such as offices, hotels etc, the signature of any person authorised to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.
  • If the recipient is not at the address to receive the delivery, we will either deliver to a neighbor, leave in a safe place or try again at another time that day.

Returns:

  • We work with a variety of flowers, some are more delicate than others and as such the life expectancy of our bunches is 5-7 days. If you are not happy with your order, then please contact us within 24 hours by phone, email or using the contact form in the ‘Contact us’ tab on the main menu. Due to the perishable nature of flowers, we can only provide a replacement or refund if the complaint is made within a day of the flowers being delivered.
  • Refunds will only be issued to the card used for the original purchase.
  • If your flowers are damaged or faulty please alert us immediately so we can inspect them and arrange a refund using the same payment method.

Consent:

  • Providing us with personal information to complete a tCopyright:ransaction, verifying your credit card, placing an order, arranging a delivery implies that you consent to Studio Poppy collecting it and using it for that specific reason only.
  • If we ask for your personal information for marketing reasons, we will either ask you directly for your consent or provide you with an opportunity to say no.

Copyright:

  • All copy and images on this website are owned by Studio Poppy and protected by Copyright.  Unauthorised infringement of copyright may result in legal action.